Our Policies

We maintain a comprehensive set of policies that ensure the safety, dignity, and rights of carers, the people they care for, and our staff and volunteers. Key policies include:

• Safeguarding Policy — our commitment to protecting children and adults at risk
• Data Protection and Privacy Policy — how we collect, store, and use personal information in accordance with the UK GDPR
• Equality, Diversity, and Inclusion Policy — our approach to ensuring fair and equal access to our services for all communities in Luton
• Complaints Procedure — how to raise a concern or make a formal complaint about our services
• Volunteering Policy — the standards and support we provide to our volunteers
• Lone Working Policy — how we keep our staff and volunteers safe when working alone
• Health and Safety Policy — our approach to maintaining a safe environment

If you would like a copy of any of our policies, please contact us and we will be happy to provide them.