Our Policies

We maintain a comprehensive set of policies that ensure the safety, dignity, and rights of carers, the people they care for, and our staff and volunteers. Key policies include:

• Safeguarding Policy — our commitment to protecting children and adults at risk
• Data Protection and Privacy Policy — how we collect, store, and use personal information in accordance with the UK GDPR
• Equality, Diversity, and Inclusion Policy — our approach to ensuring fair and equal access to our services for all communities in Luton
• Complaints Procedure — how to raise a concern or make a formal complaint about our services
• Volunteering Policy — the standards and support we provide to our volunteers
• Lone Working Policy — how we keep our staff and volunteers safe when working alone
• Health and Safety Policy — our approach to maintaining a safe environment

Privacy Notices

We publish two Privacy Notices covering the different groups of people whose personal information we hold:

• Service User Privacy Notice — how we collect, use, share, protect and retain personal information relating to people who use, enquire about or are referred to our services, including carers, young carers, wellbeing service users and their families.
• Workforce, Supporters and Stakeholders Privacy Notice — how we collect, use, share, protect and retain personal information relating to employees, volunteers, trustees, donors, supporters, suppliers and other stakeholders.

If you would like a copy of any of our policies, please contact us and we will be happy to provide them.